Hpang{0}} Ya dut ai magam bungli .

I. Hpaji masa matut mahkai ladat

7×24 hkying hkum hpe mahtai jaw ai

Nang gaw installation hte debugging, performance n kaja ai (sh) accessories ni a htuk manu ai manghkang ni hpe hkrum katut yang, laksan customer service/engineer hotline hku nna aten dep shiga jaw mai ai. Anhte gaw tsan tsan kaw na jep chyoi ai lam hte lam matsun ni hpe jaw na re (video manghkang hparan ai, data garan gachyan ai zawn re ai).

Typical manghkang ni hpe shinggrup da ai: hydraulic system a n-gun n kaja ai, hkawm sa ai motor hkrat sum ai, wan n-gun hte bung ai, etc.

Video laika buk hte AR simulation hpe madun dan ai hpe madun da u

Hpaji lam hta madi shadaw ai hta n-ga, AR (augmented reality) simulation madun ai lam ni lawm ai installation lam matsun video ni a laika buk hpe mung jaw na re. Ndai masing gaw lawu na akyu ni nga ai:

Intuitive learning: Video hte AR hpaji masa hku nna, lang ai ni gaw virtual makau grup yin hta sharin hkam la nna, arung arai ni hpe jung ai lam hte sadi maja ai lam ni hpe chye na hkra galaw mai ai, bungli galaw ai lam a awng dang ai lam hpe grau kaja hkra galaw mai ai.

Threshold hpe shayawm kau ai: Mahkrum madup n nga ai operator ni pyi, video ni hpe yu nna AR arung arai ni hpe lang nna, n-gun n rawng ai hpaji ninghkring ni hpe kam hpa ai lam hpe shayawm ya lu ai.

Save costs: Hpaji masa madi shadaw ai lam hte virtual training ni hpe yeng seng kau ai gaw,-} kaw ra kadawn ai lam hpe grai shayawm ya lu nna, dai hku nna hpaga lam galaw ai manu hpe shayawm ya lu ai.

N bung ai warranty policy

Flexibility:

N bung ai daw jau ai lam a prat hte hkrat sum ai lam ni hpe yu yang, garan ginhka ai lam ni gaw, daw ni a arawn alai ni hpe madung tawn nna, hkan sa ai makawp maga ai aten ni hpe jaw ya lu ai. Ga shadawn, belt hte filter zawn re ai wear{1}}} gaw, n-gun n rawng ai aten kadun ra na rai nna, engine hte hydraulic system ni zawn re ai ahkyak ai daw ni gaw, galu kaba wa ai shingbyi shara kaw na akyu lu la mai ai.

Customer myit dik lam:

N bung ai quality assurance services ni hpe jaw ai hku nna, mari ai ni gaw shanhte ra sharawng ai hte maren htap htuk ai arung arai ni hpe lata la mai ai, dai hku nna yawng a myit dik lam hpe grau kaja hkra galaw ya lu ai.

Manu jahpu hpe hkang ai:

Supplier ni a matu, garan ginhka ai lam gaw, arung arai ni hpe myit sawn sumru ai hku garan gachyan ya lu nna, tsaw ai-} manu dan ai daw ni hpe grau nna myit maju jung ai hte madi shadaw ya lu hkra karum ya ai.

Arung arai amyu myu hte bungli masa n-gun hte maren, warranty aten hpe gram lajang na:

1.OEM (sh) aftermarket quality

2.Lahkawng ngu mu ai.

Original quality

Tara shang ahkang lu ai channel ni hku nna mari ai lam: Dai brand a tara shang masat da ai hte ahkang lu ai dut mari ai ni kaw na, arung arai ni hpe shawng nnan na galaw shapraw ai ladat kaw nna bai hkan tam lu na matu, arung arai ni yawng hpe lu la ai. Ga shadawn, Caterpillar hte Komatsu zawn re ai mungkan ting na brand ni a daw ni gaw shanhte a mungkan ting na langai sha re ai madang ni hpe hkan sa ma ai.

III. Quality assurance service hpe galaw sa wa ai madung lam ni

Certification hte bungli galaw ai lam ni hpe masat da ai

Purchase invoices, contract PI hte logistics laika ni hpe tang shawn ai lam a sakse hku nna atsawm sha tawn da ra ai.

Aten tup gram lajang ai lam ni hpe ka da ai (lubrication cycle, filter element galai ai, etc.) gaw, garan gachyan ai lam a akyu hpe hkrak hkra machyi shangun ai.

hpyi shawn ai lam

A[Submit written claim + fault evidence] -->B[48 aten na hkamja lam hpe jep joi ai lam hpe madi shadaw ai]

B-->C y lit ai lam hpe dawdan ai}

C-->| Quality issues| D[free gram lajang ai lam/galai shai ai lam]

C-->| non{0}} ni|E[Shadum ai hparan ladat ni hpe jai lang u]

bung ai

Tinang hkum hpe n-gun jaw ai, ahkang n lu ai gram lajang ai lam hte grai law hkra galaw ai lam ni a majaw hkra machyi ai lam ni.

Shingra tara tsin-yam (sh) hpyen hpung a n-gun (majeure (masum ngu na masat da ai laika hpe ra ai).

Prat tup na garan ginhka ai lam (Partnership)

"Lifelong Partner Program" gaw, garan gachyan ai lam hte hpaji masa hpe madi shadaw ya ai sha n-ga, customers ni hte aten galu- aten galu matut mahkai lam ni hpe gawgap na matu ahkyak ai lam hpe mung madi madun da ai.

Aten tup bai nhtang wa ai lam: aten tup hte-} sung ai matut mahkai lam hpe hka hkin gau langai hku nna la nna, mari ai ni a jai lang ai mahkrum madup hte ningmu ni hpe chye na na matu, arung arai ni hte magam bungli ni hpe matut nna grau kaja hkra galaw u.

Personalized service: customers ni a laklai ai ra kadawn ai lam ni hte maren, bungli galaw ai lam hpe grau kaja hkra galaw na matu, arung arai ni hpe grau kaja hkra jai lang lu na matu, laksan ladat ni hpe gram lajang ai.

Resource garan gachyan ai lam: garan gachyan ai lam ni gaw, hpaga lam a masa, hpaji masa rawt jat galu kaba wa ai lam ni hte kaja dik ai ladat ni hpe garan gachyan na matu, customers ni hpe shanhte a shingjawng ai lam hpe ngang kang hkra galaw ya lu na matu.

YBD a dat kasa langai hku nna, Mr. Wang gaw shi a kaja ai mahtai hte hpaji lam hta, mungkan ting na client ni hpe grai kam hpa ai lam lu la sai. Mungdan law law kaw na client ni gaw Miwa mung de sa du hkawm ai shaloi shi hpe sa kawan na matu laksan hkrun lam hkawm ai majaw, kaja ai mying gumhkawng wa ai.

Ammidiate Response Mechanism: Email, phone, shing nrai, instant messaging hku nna, client ni ga san san ai raitim, Mr. Wang a hpung gaw hkying hkum 2 laman hta shawng nnan na mahtai jaw nna, hkying hkum 24 laman hta mai byin ai hparan ladat hpe jaw ya ai.

Customized Service Support: Mungdan shagu na client ni a matu, bungli galaw ai makau grup yin n bung ai (ga shadawn, nbung laru kaba, hka lim ai lam kaba ai, nbung n-gun rawng ai masa ni zawn re ai), Mr. Wang gaw hpaji hpung hte rau, galai shai wa na matu hpaji jaw ai lam ni hpe jaw ya nna, jak rung ni hpe n-gun jaw na matu tsan tsan kaw nna lam matsun ni hpe pyi jaw ya ai.

Company a arai hpe hkang zing ai magam gun langai hku nna, Mr. Li gaw prat tup na matu galoi mung hkam la nga ai. Shi gaw maigan de dut shabra ai daw shagu gaw "Made in China 2025" a hkrang sumla hpe madi madun ai hpe sung sung chye na ai. Shi a ningbaw ningla ni a npu hta, company gaw n-gun ja ai jahtum nhtoi-end a hkamja lam hpe hkang zing ai ladat hpe gawgap da sai: raw material lata ai lam, galaw shapraw ai lam hpe yu reng ai lam, hkan tam ai lam, hte hpaw da ai-loop customer ni a ningmu. Ndai "zero{8}tolerance" myit masa gaw YBD arung arai ni hpe lung seng htu ai hte npawt nhpang gawgap ai lam zawn re ai tsaw ai-load mabyin masa ni hta laklai ai hku kaja hkra galaw lu shangun ai, hkrat sum ai lam gaw hpaga lam a shadawn shadang hta grau npu de rai nga ai.

Customers ni gaw YBD arung arai ni a bungli galaw ai lam hpe manu shadan ai sha n-ga, Mr. Li hte shi a hpung ni madun dan ai hpaji masa hpe mung kam hpa ma ai. Customer law law tsun ai gaw, "Anhte gaw YBD hpe lata la ga ai, hpa majaw nga yang, shanhte gaw-site hta hkrum sha nga ai mayak mahkak ni hpe teng sha chye na ai majaw re."

Mr. Li a n-gun n-gun hpe n-gun n-htum ai sha hkan tam ai majaw, YBD htu shaw ai daw ni a mungkan ting na gat lawk hta mying gumhkawng wa ai. Customer sa du gawan ai lam ni a n-gun n-gun gaw, n-gun jat wa ai lam ni hpe madun dan ai sha n-ga, mungkan ting na hpaga lam hta "Made in China 2025" a matut manoi rawt jat wa ai masa hpe mung madun dan nga ai. Htawm hpang de, brand n-gun jat wa ai hte maren, YBD gaw mungdan law law hta hpaga lam hta masat masa galaw na matu myit mada da ai.